Terms & Conditions

Ordering
Purchases can be made easily by selecting your items direct from our web site and adding them to your cart. When you have completed your order, simply go to checkout and follow the simple instructions to complete your purchase.

Our online credit/debit card facility is provided by Protx a leading, state of the art secure online payment provider.

If, however, you prefer to order by telephone, we will be pleased to take your order. Please phone us on 02392 178584 or e mail at info@ratandmousepestcontrol.co.uk and we will phone you to take your order. Payment may also be made by cheque or postal order by sending to the following address:

Pesthelp Ltd
Gemini Services Depot, Unit 1 Fairfax Industrial Estate, Aldershot, GU12 4TB

Delivery
Where possible, orders will be sent out the same day as being received on a next day or 1st class recorded service. We cannot, however guarrantee this and you should allow 5 days for your order to reach you. Where items are out of stock, we will notify you by e mail.

Delivery charge is £5.95 + VAT (£6.99) to mainland UK excluding the Highlands of Scotland. Orders outside our normal delivery charge area such as Northern Ireland, Scottish Highlands, and offshore islands will depend on weight and destination. Please phone for delivery cost in these areas.

Orders to France and Europe will be sent from our French office and delivery charges start at £11.95 (inclusive).

We cannot be held responsible for delays in delivery where caused by any third party.

Deliveries require a signature so please ensure someone is available to accept the order at the delivery address. Deliveries can be made to works addresses or to neighbours or family addresses if required.
If you require orders to be left withoiut signature and left in a "safe" place, we can do so but the responsibility of safe receipt of the goods passes to you and no claims of non-delivery will be accepted.

If the order is incomplete, the customer must notify us within 7 days of receipt of the order. If the order is damaged, we must be notified us within 48 hours of receipt.

Items carrying a manufacturers guarantee that become faulty, will be repaired or replaced under the terms of the guarantee. The customer will be responsible for cost of return of the items.

Returns & Refunds
Unwanted items may be returned for a full refund of the product price (excluding delivery charge) where the item/s are returned unopened and in the original packaging, within 14 days of receipt. A returns no. must be obtained from Pesthelp Ltd prior to sending. The customer will be responsible for the return cost of the item/s. For your security, please send on a recorded service. Claims for items sent but not received at our returns address will not be accepted.

Faulty Goods
Items subject to a manufacturers guarantee that are found to be faulty during the period of that guarantee, may be returned to us for testing, repair or replacement under the terms of the guarantee. We must be notified prior to return and a returns no. must accompany the item with reason for return.

Our returns address is:

Pesthelp Ltd
Gemini Services Depot
Unit 1 Fairfax Ind.Estate
Aldershot
GU12 4TB